Help Center

At Tahylor Made we work hard to make sure we work with the customer. If you would like to change or cancel your order with 24 hours of placing the order please contact us at social@tahylormade.com ASAP. We will try to assist.

Once your package has been dispatched, Tahylor Made accepts no responsibility for any loss or any damage to your package. If there are any delays or issues with your package (including not arriving) Tahylor Made is not liable as we have no control once it is with the postal service. In this instance please contact your local post office with the tracking number provided to you. They can give you detailed information on your package. We are not able to refund or reship packages in this instance. 

We will ship to the address provided. If the address needs to be changed, please contact us ASAP. If the package was unable to be delivered due to an incorrect address and was shipped back to us, we can reship the package back to you in which you will be charged a shipping fee. 

You will receive tracking information on all orders once the item has been shipped out. Please keep in mind that some items such as accessories will be shipped separately. Don’t forget to check your spam and junk folders! 

If you do not receive an email from Tahylor Made Apparel within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address may have been spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please email hi@tahylormade.com.

If you see no movement it may have not been shipped yet, but no worries! As soon as it does we will be sure to send tracking. As a reminder, all orders may take up to 3-10 day to be fulfilled and shipped as stated in your confirmation email. 

Orders are processed within 3-7 business days. 

During a holiday sale, processing times may be extended to 10-15 business days.

There are some exceptions for accessories** Accessories such as mugs, journals, hats etc are shipped separately. Please allow 3-5 business days.

**Disclaimer: Tahylor Made Apparel is not responsible for any delays with our shipping partner USPS. Any questions in regards to the shipment of an order please contact USPS**

Yes! While we don’t offer express shipping at checkout, you can upgrade your order to Priority Mail (2–3 business days after processing) for an additional fee.

👉 Click here to purchase the Priority Shipping Upgrade

Please note:

• Priority Shipping speeds up delivery time once your order is fulfilled. Orders typically process within 2–5 business days, and Priority Shipping means it will ship via a faster carrier (like USPS Priority or similar).

• It simply ensures that once shipped, your order travels via Priority Mail

• This is not a replacement for your original shipping fee — it’s an optional upgrade

If you’ve already placed your order, be sure to use the same email and order number so we can apply the upgrade correctly.

In this instance if your order tracking has not been updated for 2 weeks after being received by USPS, please email social@tahylormade.com.

Yes, we do ship internationally. All international orders are shipped via USPS and can take a few weeks to arrive due to the USPS service. 

Please note:  Import duties, taxes, and additional charges required to release your order from customs are not included in the item price or shipping cost. These charges are the buyer's responsibility and will not be refunded or reimbursed by Tahylor Made Apparel.

There are several reasons why your order may have been cancelled:

1. The item(s) sold out.
2. There is a delay in replenishment for your item(s).
3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
4. We cannot verify your shipping address. 

• If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear. 

Yes, we can reship returned orders! If your package was returned to us due to an incomplete or incorrect address, you’ll need to pay a reshipment fee to have it sent again.

We’ll resend the same items once the fee is paid and a valid address is confirmed.

👉 Click here to pay the Reshipment Fee

Please note:

• We do not cover lost or stolen packages marked as delivered

• If we made a shipping error, we’ll cover the cost

• If you ordered the wrong item or size, it’s treated as a return. You’ll receive store credit once we receive the item back

Some items such as hats and mugs are shipped separately as started on the product page. They are fulfilled with our outside fulfillment center.

All of our items are made by hand at the time of purchase.  We do not issue refunds on orders that have completed the payment, shipped, and delivered. Store credit will be issued in particular instances.

If you received your order and you would like to have a size change, please contact us at social@tahylormade.com. Size changes will be treated as a return rather than an exchange. We require you to ship back the item to us (customer pays for return shipping) and once we receive the item and it's inspected a store credit will be issued so you can purchase your correct size. 

All clearance items are final sale. 

Mugs, journals, and hats are non-returnable/non-exchangeable.

If we made an error with your order, please contact us at social@tahylormade.com within  14 days of the original order arrival date. 

1. Please provide your order number

2.  Picture of the item that has the error. 

Tahylor Made Apparel does reserve the right to deny return ( if the item has been worn, washed, pet hair, marks etc)

Tahylor Made is NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. If your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.

Please contact your local post office for information regarding your missing package.

If your package was returned to us due to an incorrect/insufficient address, please contact us at social@tahylormade.com to have the item shipped back to you.

Any major credit cards, PayPal, Sezzle, Google Pay, and Shop Pay.